challenges
While certain key performance indicators such as sales target achievement and overall center profitability are of utmost importance, BMW realized that stores needed a solid base to operate from in order to achieve their potential. This base, quite simply, was people.
The T.E.A.M. program was created to address the people behind the numbers. This meant creating coaching programs and identifying KPIs to stabilize or increase employee retention, a key component in creating high performing teams.
solutions
Increasing Employee Engagement
In order to maximize time availability and efficiently coach centers towards improvement, a 3-step process of analysis, discovery, and coaching was implemented by coaches from the first visit through a transition period.
Ongoing Individual Coaching
Coaches worked one-on-one with key personnel to identify causes, define actions, and implement best practices to help move through roadblocks to success.
Targeted Action Plans
Action plans were created by coaches based on careful analysis of center-specific KPIs and an in-depth health check. After presenting the action plan, the coach and dealer management agreed on best steps going forward to execute the plan.
